Refund policy

We have a 4 week return policy, which means you have 4 weeks after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Our production partner only offers refunds for damaged or mislabeled products, so we will not be able to offer refunds for buyer's remorse at this time. 

To start a return, you can contact us at our contact page. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

For further questions, you can contact us on out contact page or email our production partner, Printful's great and very fast customer support at support@printful.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like face masks, perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Because our products are created on demand and therefore, would require and entirely new product to be created, our production partner does not offer exchanges for the wrong size, so we will not be able to fulfill these requests at this time. Please review the sizing charts for each product carefully before making your selections. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.